Important Information & FAQs

FAQs

What should I do if I can't remember my username or password?
If you can't remember your username or password, please click https://knowyourchicago.org/user/password. Enter your email address, and click "email new password." Then, check your email. You will have received an automatic message with a link that allows you to temporarily access the website. You can then update your password to something new, write down that new password, and save it. From there, you are in the website and can register for tours by clicking on the "Symposium and Tours" button at the top left of your screen.
When is tour information for the upcoming season available?
Tour information will be posted online in mid-July, and tour brochures will be mailed at that time. To make sure you have the most up to date information, please join our mailing list if you haven't already.
Will I receive a paper ticket in the mail?
No. After you have completed the registration process, you will receive an email confirmation of your order. Your name will be added to a list, which we will use at the Symposium and Tours to confirm registration. It is not necessary to bring the printed out order confirmation email.
What information will I need to register a friend? Will they receive a confirmation email as well?
In order to register a friend, you must know their first and last name. It is beneficial if you also include an email address for this person, but it is not required. Your friend will not receive an email confirmation. You must either forward your own email to them, or call them to let them know.
Where do the buses pick me up?
The buses pick up Know Your Chicago tour participants on the north curb of Adams between Canal and Clinton Street. Buses depart promptly at 8:30 am, so it is advisable to arrive between 8:15 and 8:20 am.
What if someone else will be taking my place at the Symposium or on the tours?
If you cannot use your Symposium or Tour registration, you may give or sell it to a friend. We will not be entering any top security areas for the 2015 tour season, and as such, do NOT require you to report any ticket exchanges. The new attendee will simply check in with the name of the original attendee when they arrive at the Symposium or Tour bus pick up location. It is not necessary to call the office.
How can I cancel my registration? Do I get a refund?
You can cancel your registration by calling 773.702.2768. Know Your Chicago does not refund the purchase of any Symposium or tour registrations. If you are interested in a tour day that has sold out we can add you to our waitlist.

Ways to register for Symposium and Tours

Easy online registration:

Online registrations will be processed immediately and you will know instantly which tours you will be able to attend. http://knowyourchicago.org/tours.

Register with a friend:

One of your friends may register you online or you may register one (or more) of your friends online.

Register by phone: Call 773.702.1727

You cannot register for more than one person by phone. We encourage online registration; if not possible, you may call.

REMINDER: You must register for the Symposium before you can register for any of the tours.

Transportation

Buses are provided for both the Symposium and tours. Participants board buses on the north curb of Adams between Canal and Clinton Street. Buses depart promptly at 8:30 am, so it is advisable to arrive between 8:15 and 8:20 am.

For the Symposium, participants are urged to ride the bus since valet parking at the University is limited. For the tours, participants are required to board the bus downtown and remain with that bus throughout the day. At the end of the tour, participants are free to return home on their own rather than returning to the Clinton Street drop-off site. Buses depart promptly at the time specified; tours operate on tight schedules and bus departure cannot be delayed.

Disabilities

Tours may involve a considerable amount of walking, standing, and/or stairs. Please consult the walking guide accompanying each tour description for an indication of the difficulty of each tour. Walking shoes are always recommended.

The University of Chicago considers participants without regard to race, color, religion, sex, sexual orientation, age, citizenship, national or ethnic origin, or other factors irrelevant to participation.

Those with a disability who believe they may need assistance should call 773.702.1727 before registering.

Statement of Nondiscrimination

In keeping with its long-standing tradition and policies, the University of Chicago considers students, employees, applicants for admission or employment, and those seeking access to programs on the basis of individual merit. The University, therefore, does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, or veteran status, and does not discriminate against members of protected classes under the law. The Affirmative Action Officer (773.702.5671) is the University official responsible for coordinating the University’s adherence to this policy and the related federal, state, and local laws and regulations (including Section 504 of the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act).

Accommodations

Participants who have registered for Know Your Chicago who have a disability and believe that they may need assistance should contact Bridget Collier, Dean of Students at 773.294.2317 or bcollier@uchicago.edu in advance of the event.